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We have several Canon mf4550d printers at the office directly connected to Windows 7 machines. I need to print from a Linux server to those printers.

I have installed the latest drivers for my model of printer. I've added the printer to CUPS through the web interface on http://localhost:631. All printer jobs are sending without any problems (no errors in log files), but the printer doesn't print.

Other printers, for example HP LaserJet 3055, work fine. I guess it'd be connected with the port settings on the local machine, because canon has port settings as usb001 but HP has DOT4_0001.

I tried to plug both printers into one computer and in the port settings of the Canon I changed usb001 to DOT4_001. And then when I send printer jobs to the Canon my HP prints the following error:

unable to open the initial device, quitting.

How can I resolve my problem?

My Linux server uses AltLinux 7.0.4 Centaurus (see its cups package).

imz -- Ivan Zakharyaschev
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  • Can you add a pointer/link to the drivers you are using? – Faheem Mitha Jul 06 '14 at 16:47
  • http://www.canon.ru/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF4550d.aspx?type=download&softwaredetailid=tcm:203-1135803&os=Linux&language=EN – enik84 Jul 06 '14 at 17:56
  • Is there some reason you linked to a Russian page? Canon isn't a Russian company, afaik. I think it is Japanese. Do you have an English language page? – Faheem Mitha Jul 06 '14 at 19:17
  • http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF4550d.aspx?type=download&softwaredetailid=tcm:13-1135803&os=Linux&language=EN – enik84 Jul 07 '14 at 07:44
  • I downloaded this. it's an exe file. I'm puzzled. How did you install it? – Faheem Mitha Jul 07 '14 at 09:04
  • i opened it through 7-zip – enik84 Jul 07 '14 at 15:04
  • here my logs https://yadi.sk/i/sG1QTglwW8ZFa – enik84 Jul 07 '14 at 15:43
  • I can barely read that. Add it to the question, please. At the risk of stating the obvious, have you tried manufacturer-specific forums, if any? – Faheem Mitha Jul 07 '14 at 16:16
  • I ran `7z e ...` on the downloaded `exe` file. It appeared to be unzipping fine, giving messages like ` Extracting uk_eng/64-bit_Driver/Debian/cndrvcups-common_2.80-1_amd64.deb `, but whnen I checked, /tmp/uk_eng is empty. Any idea? – Faheem Mitha Jul 07 '14 at 16:38
  • Never mind, those files were being extracted to the current directory. – Faheem Mitha Jul 07 '14 at 16:50
  • Can you say what driver you used, and what commands you executed, please? The most plausible ppd files look like CNCUPSMF4500WZK.ppd and CNCUPSMF4500ZK.ppd. – Faheem Mitha Jul 07 '14 at 16:54
  • i tried each of them and another ones but it doesn't effect.((( – enik84 Jul 07 '14 at 17:58
  • Can you give the relevant entry in `/etc/cups/printers.conf`? Also, please add the logs (again). – Faheem Mitha Jul 07 '14 at 20:43

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